Societal Issue: How do we train courtesy?
REFLECTIONS: I refer to an article in the July 2006 issue of the Reader’s Digest, “ HOW POLITE ARE WE?” Reader’s Digest conducted a survey in 35 cities around the globe (Singapore being one of them) unfortunately, receiving some unpleasant results. Singapore was ranked in 33rd place, under the list of the “ Least courteous places” along with Moscow, Russia. I decided to reflect upon this topic as I over-heard this conversation between 4 women dining at a table adjacent to mine in a restaurant. (I did not mean to eavesdrop) They were discussing about Singaporean manners and how bad it was.
Apparently, what was most striking in Asia was how few people held doors open for others. Many Asians simply don’t include door holding in their notions of courtesy. I remember this having been posted as an article in the Straits Times not too long ago too. Singaporean newscasters were sent to various places around Singapore, conducting their own courtesy tests to find out the rude truth of Singaporean manners. Sad to say, the Reader’s Digest polls were exactly right. Almost no one held the doors open for the newscasters, and of all the people they held the door open for, almost none reciprocated with a word of thanks.
I was pretty upset and troubled by this and I think that this is one of the major downfalls of our developing country. Basically, it all boils down to our upbringing and our culture. In other countries, being courteous is what they were brought up and told to do. To them, it is sort of a natural thing to do and not a chore or whatsoever, they do it without any ulterior motive. I also wrote this journal based on my own personal experience of being a victim of an irresponsible Singaporean. I was 15 minutes late for my classes one day. Why? I fell down while getting off the bus. Why? A bicycle hit me.
I cannot see the bicycle coming by the side of the bus (its too low) and dear cyclists… when a bus door opens… guess what! People are about to come out! This fact escaped the rider so as I got off I was blindsided by the bike and tumbled to the floor (hence scratches). Ok accidents happen. I COULD have been more observant or slower or cautious but getting hit as I get off a bus is not one of the main concerns of my day.
But the most frustrating part is that after I fell… the guy just looked at me for a while (no words at all) AND RODE OFF! GASP! Hey I am not some Japanese “ Ringu” ghost. Should I have chased him down, tackled him off the bike and demanded an apology? No. Because I managed to take control of my anger at that point. The scratches are ok but the RIDING OFF IS NOT!
Now, I understand that different cultures have different levels of so called “niceness” – in some countries maybe I get a hug and a kiss on the cheek if I get hit? However, hit and run is way below par! Something is seriously wrong here. If you or I had accidentally hurt somebody what would our response be? I hope this person is not representative of us as a nation that would be sad. Here is where each of us can make a difference. Each action counts. Just like we train daily if we want maximum physical performance, character also needs training probably even more often.
The theme of my journal would be on the Singaporean culture. What do you do when you see someone looking lost?
You offer directions right?
When you accidentally elbow someone in the bus, you apologies, right?
Wrong.
Instead, you walk away, looking lost yourself.
Instead, you glare at me as though my belly has caused an abrasion on your polished elbow.
These are some few scenes, which really make me feel like migrating to Australia or some nice little westernized place sometimes – maybe New Zealand. A place, which I spent, last years December holidays at. People along the streets, even bikers along the road were so kind! Always ready to help, a biker even stopped for us at the roadside to give us directions while in Singapore, many would have most probably rode off. People were sincere and nice. And those smiles – they never failed to make my day.
I thought that because it was pretty obvious my family and I were new to the town, the people felt obliged to make us feel at home.
But as weeks passed, I observed that people there were not just nice to foreigners, they were nice to everyone – themselves included.
In Singapore, we are only (if we even are) nice to foreigners. And that is why we will never move ahead in our service standards. If it’s not our innate reflex in us to be nice to ourselves, how can we be expected to be nice to others?
How are we to play host to thousands of international delegates when we won’t even treat ourselves with respect and graciousness?
If you are a Singaporean or sound like one, perhaps you won’t get as much attention simply because a blonde-haired guy is sitting next to you is sure to get more attention.
Be nice to fellow Singaporeans?
No need lah! We are all family-family already, what is there to be nice for? And like our beloved Singapore girl, we only treat people nicely because we have an ulterior motive, and we expect something back in return. I.e. If we are nice, tourists will come back – rather than a way to encourage the idea that all humans deserve to be treated well. It’s sad, but true.
Westerners are equally cordial with each other in their Wal-Marts counters- and no, we are not talking about scripted courtesy, but sincere enquiries such as:” You look good today, did you find everything in the store fine?” that you can’t help but respond to.
My mum says that it is because Singaporeans are selfish and I couldn’t agree more. Given the mad rush, the pace of society, it is hard not to be selfish. We have become so embroiled in our own needs that we have lost our sense of context. We hardly consider the feelings of people around us. That is the price we have paid for becoming one of the fastest countries to jump from a developing state to a developed state. Our society has become one that believes in the concept of “ I do unto you what you do unto me.”
I feel that when it come to being nice, the best place to start would be at home, being nice to your own family members and friends. A simple “ how is your day?” always makes a huge difference. Be nice to you those around you, even the cleaners who you see faithfully cleaning up the school for you everyday.
No culture would develop overnight. However, there has to be a starting point somewhere.